1. Introduction
At Ruby Fortune, we are committed to providing a safe and responsible gaming environment. We believe that online gambling should be a fun and entertaining activity. However, we also recognize that for some individuals, gambling can become problematic. This Responsible Gaming Policy outlines our commitment to preventing gambling-related harm and promoting responsible gaming practices.
2. Our Commitment
We are dedicated to:
- Promoting responsible gaming behavior.
- Protecting vulnerable players from gambling-related harm.
- Ensuring that our games are enjoyed in a safe and controlled environment.
- Providing assistance to those affected by problem gambling.
3. Self-Exclusion and Limits
We offer the following tools to help players maintain control over their gaming activities:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending.
- Loss Limits: Cap the amount of money that can be lost within a specified period.
- Wagering Limits: Restrict the amount that can be wagered per session.
- Session Time Limits: Monitor the duration of gaming sessions.
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform.
Players can set or adjust these limits by contacting our support team at [email protected].
4. Identifying Problem Gambling
We encourage players to assess their gambling behavior using the following signs:
- Spending more money or time on gambling than intended.
- Neglecting responsibilities or personal well-being due to gambling.
- Chasing losses or borrowing money to gamble.
- Experiencing stress, anxiety, or depression linked to gambling activities.
- Hiding or lying about gambling behavior.
If you recognize any of these signs, we strongly recommend seeking help from professional support services.
5. Support and Assistance
We collaborate with reputable organizations to provide assistance and guidance to those affected by problem gambling. If you or someone you know needs help, please contact one of the following support services:
- Gambling Helpline New Zealand: 0800 654 655
- Problem Gambling Foundation: www.pgf.nz
- Gamblers Anonymous: www.gamblersanonymous.org.nz
6. Underage Gambling Prevention
We strictly prohibit anyone under the age of 18 from participating in gambling activities. To prevent underage gambling, we:
- Require proof of age and identity during registration.
- Implement verification processes to ensure compliance.
- Encourage parents and guardians to use parental control tools to restrict access.
7. Employee Training
Our staff members receive training on responsible gaming practices, including:
- Identifying signs of problem gambling.
- Assisting players in setting limits or self-exclusion.
- Directing players to appropriate support services.
8. Privacy and Confidentiality
Any personal information related to responsible gaming measures will be handled confidentially and in compliance with our Privacy Policy.
9. Contact Us
If you have any questions or require assistance with responsible gaming, please contact us at:
- Email: [email protected]
- Address: 145 Quay Street, Auckland Central, Auckland 1010, New Zealand
Thank you for choosing Ruby Fortune. We are committed to promoting responsible gaming and ensuring a safe and enjoyable experience for all our players.
